Friday, January 16, 2009

FAQ - Ordering and Payment

What are your terms and conditions, can I see a copy of them?
Yes, click here to see a copy of our terms and conditions.

Can I order a building "hold for permit approval?"
Yes. If your building inspector requires you to submit permit drawings with your permit application, you can choose the "hold for permit approval" option when you purchase your building. Once we have received your deposit (immediately if you pay by credit card), we will prepare and send one or more complete sets of drawings for you to give your inspector, and we will not schedule your job for fabrication until you notify us that you have received the necessary permits and release the job. Understand that engineering deposits are payments for services rendered and are not refundable. For more information, see the section on Ordering a Building.

You say you can ship a building in 5 weeks, but what if I don't need it that soon?
When you buy a building, you have the option to delay shipment up to 8 weeks.

How do I pay for my building?
There are actually two payments. The first is the engineering deposit (20% of the price for your order). The deposit can be paid by credit card or check. The balance is due on delivery and must be paid with a bank cashier's check made payable to Steelbuilding.com (no company or personal checks). When the truck carrying your building arrives, you give this payment to the driver. He will not unstrap the load until he receives payment in the proper form and amount. For more information, see the sections on Ordering a Building and Taking Delivery of Your Building.

How do I order without a credit card?
Simply click on MAIL A CHECK, print two copies of your purchase order, sign one copy and mail it to us with your check, and keep the other copy for your records. Once we have received your check, we will begin processing your order. See the section on Ordering a Building for more information.

Do you charge sales tax?
Steelbuilding.com collects sales, excise, and/or use taxes for products we deliver in Arkansas and in California. Steelbuilding.com complies fully with all applicable tax laws. Buyers responsible for any state and local taxes due on their purchases and must agree to remit any taxes, whether collected by Steelbuilding.com or not.

Does your company finance?
No.

What if I want to make changes to my order?
This is something we want to avoid. We cannot have it both ways. The same unique automated systems that allow us to fill your orders faster and more efficiently than our competitors also make it very difficult to stop the ball once it has started rolling. We urge you to take as much time as you need and design exactly the building you want before you order it. One of the nice things about our online pricing system is that you can design and redesign as many building configurations as you want at your convenience. Once you have placed an order, we will have to charge you for any change that is made to it. This is not a ploy to increase our revenue. Making even small changes is very expensive and time consuming for us. As you can imagine, after a building goes into fabrication, it is either impossible or incredibly expensive to change it. You have to understand that we reach that point at Steelbuilding.com much faster than the average metal building company. So again, we will do everything we can to help you design the building you want in the first place, and we ask that you consider how our company is different from others you may be accustomed to dealing with. We believe those differences work to your benefit, so take advantage of them. For more information, see the section on Order Processing.

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