Friday, January 16, 2009

FAQ - Design and Pricing

Do I need a password to log into the pricing system or check my online account?
Yes, we recently changed our system so that all user accounts must be protected with a password. One of the reasons we did this was that witout a password anyone who knows your email address can check what you've been doing or even make changes to your account.

I've tried using your pricing system a few times, but I never see any prices. Why not?
One possibility is that you have stopped before giving the program enough information. You must remember that our online system does not give estimates; it returns final, delivered prices. To do that, it has to know the shipping destination, the code and loads, and the complete dimensions -- width, length, eave height, and roof pitch. For a complete description of how it works, see the section on Designing Your Building.

Another reason you might not see prices where you expected them is that you have entered our Special Quote system instead of the online pricing system. Only the online pricing system returns instant prices. Special quote requests must be processed offline by our staff, and they usually need two or three days to engineer and price your custom design(see below).

What does the base building price include?
The base building price is the delivered price for the framing, sheeting, basic trim, and fasteners necessary to construct a fully sheeted building of the specified size and code and load requirements. See the section on Designing a Building for more information.

If I price two different sized buildings, will the price for things like gutters be the same for both? Can the pricing program figure how much gutter is needed for each size building?
You bet it can. Whenever you select an option or accessory, the system will always figure the price specifically for the building you are designing. We are rightfully proud of our system, and this is just one of its more remarkable features. It makes all the necessary calculations to give you accurate prices, and it will not let you choose things that will not work in your building. For more information, see the section on Designing a Building.

What is a "special quote"?
When we manually quote a building offline that cannot be priced with our online system, we call that a special quote. To request an offline quote, you will need to use our special quote form (click to access) to tell us what you want. This form is much more detailed and sophisticated than those you may have seen on other web sites. It allows you to precisely specify all the dimensions, features, and options we can produce and should therefore help eliminate mistakes and miscommunication. In most cases, we process these requests within 72 hours, and when we have finished your quote we notify you by email that it is ready. All you have to do then is login to your online account, click on the SAVED QUOTES tab, and select SPECIAL QUOTES. Simply click the link to open the proper quote, and you will see the same kind of purchase order that our online system produces.

Is there any way we can view the buildings that we input?
Although we cannot create a photographic representation of every potential building design, our system does provide footprint diagrams which depict the general layout you have chosen. Also, if you click on the PICK COLORS tab in the pricing system, you will be able to change the colors on a representative model and view all the possible combinations.

When I'm pricing overhead doors, why don't I see a freight price after I've selected the doors I want?
In the pricing system, whether for buildings or doors alone, you must always go to the VIEW ORDER page to see your total price with freight. Accessing the VIEW ORDER page never obligates you to anything. It just itemizes everything you have selected and gives you a total. If you go back and make changes to your order, they will be reflected in the itemized total the next time you click on VIEW ORDER. If you proceed to buy, this total will be your final delivered price.

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